Shipping policy
Shipping policy
Please note that the shipping option chosen at the checkout does not include the processing time frame stated below as all our abayas are made to order.
For orders that are needed urgently. Please send us an email before placing an order so that it can be confirmed whether the order can be fulfilled by the date that it is needed for.
Production
All our designs are handmade as such we ask that you allow 2-3 weeks for your order to be made and then dispatched. During busy periods please allow 5-6 weeks production time. Please contact us before hand if an order is needed urgently . Thank you
Bridal abayas are strictly non-exchangeable
Please note return labels are only provided when manufacturing errors are made. Returns that need to be processed due to any other issue is the responsibility of the customer.
We will not accept responsibility if there is insufficient/incorrect address information which leads to packages being returned.
International deliveries may be subjected to import VAT or customs duty, any such charges are the responsibility of the customer. Charges vary depending on your country, we advise that you contact the customs department in your country for more details.
Delivery Inspection & Defect Reporting
Any defects, damage, stains, or discrepancies must be reported in writing within 48 hours of delivery, together with clear photographs of the issue and the packaging where applicable.
Due to the nature of handmade and custom-made garments, issues reported after this period cannot be verified and therefore will not be eligible for a refund, replacement, or repair at our expense.
We are not responsible for damage, staining, improper storage, alterations, laundering, or wear and tear occurring after delivery.
Custom-Made Orders
All custom-made and made-to-order garments are produced to the customer’s specifications and are therefore non-returnable and non-refundable unless a manufacturing fault is reported within the stated inspection period.