Refund policy
Returns & Refunds
Bridal abayas are strictly non-refundable
Each of our made-to-order dresses is created especially for you based on the specifications provided when your order is placed.
Made-to-Order & Customised Items
Because our made-to-order and customised dresses are made specifically to your requirements, they cannot normally be returned or exchanged simply because you have changed your mind.
Under UK consumer law, the usual cancellation rights applicable to online purchases do not apply to goods that are made to a consumer's specifications or are clearly personalised.
Please check all measurements, colours, styles and customisation details carefully before placing your order. Once production has begun, we may be unable to make changes to your order.
Faulty, Damaged or Incorrect Items
Your statutory rights are not affected by this policy.
If your dress is faulty, damaged, not as described, or does not match the specifications agreed when you placed your order, please contact us as soon as possible after receiving it.
Please provide your order number, details of the issue and, where appropriate, photographs showing the problem so that we can investigate.
Where the item does not conform to your statutory rights, we will provide the appropriate remedy in accordance with UK consumer law. Depending on the circumstances, this may include a repair, replacement or refund.
Sizing & Measurements
Customers are responsible for providing accurate measurements when ordering a made-to-measure dress.
Where a dress has been correctly produced according to the measurements supplied by the customer, we cannot normally offer a refund or exchange because the dress does not fit as expected.
If we have made the dress incorrectly against the measurements or specifications agreed with you, please contact us so that we can put this right.
Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Where production has not yet started, we may be able to cancel your order and issue a refund. Once work has begun on a genuinely customised or made-to-measure dress, cancellation may not be possible.
Nothing in this policy excludes or limits any rights you have under UK consumer law.
We will not accept responsibility if there is insufficient/incorrect address information which leads to packages being returned.
International deliveries may be subjected to import VAT or customs duty, any such charges are the responsibility of the customer. Charges vary depending on your country, we advise that you contact the customs department in your country for more details.